Terms and Conditions

  1. For the purpose of these terms & conditions the following words shall have the following meanings:
    (a) “The Company” shall mean Coad Electrical Cardiff Limited.
    (b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.
    The Operative or Engineer shall mean the representative appointed by the Company.
  2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of the Company at its absolute discretion.
  3. If you are a tenant or leaseholder, you may need the landlord’s permission to carry out the work. The Company will assume that you have obtained such permission.
  4. Pricing

  5. EMERGENCY CALL OUT shall be charged in accordance with the Company’s current emergency call out rates (standard/out of hours). The call out charge covers the amount of time the engineer is on site, materials are charged additionally. All charges are subject to VAT at the prevailing rate.
  6. HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company & the amount of time spent by the engineer in carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the Company’s current and relevant hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work. All charges are subject to VAT at the prevailing rate except in cases where the work carried out is zero rated.
  7. FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour & Materials. All costs are subject to VAT at the prevailing rate.
  8. Where a written estimate/quotation has been supplied to the Customer the total charge to the Customer referred to in the estimate should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:
    (i) if after submission of the estimate/quotation the Customer instructs the Company (whether
    orally or in writing) to carry out additional works not referred to in the estimate.
    (ii) if after submission of the estimate/quotation it is discovered that further works and/or materials need to be carried out/supplied which were not anticipated when the estimate was prepared.
    (iii) if after submission of the estimate/quotation it is discovered that there was a manifest error when the estimate was prepared.
  9. The Company shall only be bound (subject as hereinafter) by estimates/quotations given in writing to the Customer by a duly authorised representative of the Company. The Company shall not be bound by any estimates given orally or in which manifest errors occur.
  10. Written estimates/quotations are valid for 30 days from the date of the estimate.
  11. Installation/Maintenance/Repair

  12. All installation work will comply with current regulations and any amendments in force at the time of the works.
  13. All installation work will comply with the applicable Building Regulations in force at the time of the works.
  14. All materials installed will be white plastic fittings as standard unless otherwise specified in writing.
  15. Where Carpet or Floor coverings require lifting, the engineer will with best endeavours avoid damage and attempt to refit to an acceptable standard. The Customer may need to consider employing a specialist fitter to effect a fully satisfactory reinstatement.
  16. Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors etc. Where impractical cables will be neatly surface run, either clipped direct or housed in trunking/conduit.
  17. Unless agreed prior, chases to walls etc. will be left un-filled. Final finishing of skim coat plaster and final decoration is not included unless stated otherwise in writing.
  18. Clearing and/or moving of furniture and other items restricting or blocking access to work areas are not included unless stated otherwise in writing.
  19. Removal from site and disposal of rubble, fittings, wiring, materials and general waste and packaging is included unless stated otherwise in writing.
  20. Complaints

  21. If, after the Company have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate.
  22. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership.
    Warranty
  23. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:
    (ii) Subject to misuse or negligence.
    (iii) Repaired, modified or tampered with by anyone other than a Company operative.
    The Company will accept no liability for, or guarantee suitability of materials supplied by the Customer & will accept no liability for any consequential damage or fault.
  24. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by the Company and when payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed. Work will not carry a guarantee where the customer has been notified by the engineer either verbally or provided in writing of other related work which requires attention.
  25. No responsibility is taken for any existing cables, fittings, controls, components or wiring that are/is defective or found to be defective.
    Risk and Title of Goods
  26. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
  27. Payment

  28. Invoices are due for payment on satisfactory completion and on receipt of invoice, unless otherwise agreed in writing.
  29. The Customer shall accept sole liability to discharge the Company’s account unless he/she discloses to the Company when initially instructing the Company to carry out work that he/she is acting on behalf of a third party, the name of the third party will be provided on the written estimate.
  30. Where projects involve separate first fix and second fix works the Company reserves the right to request stage payments; 20% deposit, 30% on completion of first fix and the final 50% on satisfactory completion.
  31. General Terms

  32. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.
  33. The Company reserves the right to amend and update its Terms and Conditions at any time.